Shaffer Solutions Corp  

     

 

Customer Support Options

The following support options are available for registered AccessNFS customers. Evaluation customers receive free support during their evaluation.

Note: If you would like to purchase maintenance, please call 1-800-647-5963

Contents:
| Telephone | E-Mail | Maintenance | Per-Call |

 

 

 

 

 

 

 

 

 

 

 

 

 

Call-back Telephone Support

(800) 647-5963 - United States only
(256) 890-0077 - Outside the United States

When you submit your support request, you will receive a worksheet number for tracking purposes. A Shaffer Solutions Support Engineer will respond via telephone. Support hours are Monday - Friday, 7:00 - 5:00 p.m CST, excluding weekends and holidays. You may also communicate with the Support Engineer via email, once the initial contact has been established.

NOTE: When logging a support request by telephone, you will need to provide:

  1. Your name, phone number, fax number, electronic mail path and the question for which you require an answer or a description of the problem you are experiencing.
  2. A valid serial number. To find this, go to START, PROGRAMS, <product name>, and then ABOUT.  
  3. Product Name ( e.g. "DiskAccess", "DiskAccess Lite", "DiskShare")

[TOP]

 

 

 

 

 

 

E-Mail Support

  1. support@ssc-corp.com - Email support
When you submit a support request, you will receive confirmation and a worksheet number for tracking purposes. One of our support engineers will respond within 8 business hours (Monday - Friday, 7:00 - 5:00 p.m. CST, excluding weekends and holidays).

NOTE: Please provide the requested information below: 

	[SERIAL #] E0000000000000

	[NAME] Joe Customer

	[PHONE] 1-444-730-5555

	[MPATH] jcustomer@corpname.com

	[PRODUCT NAME] DiskAccess 

	[VERSION] 02.00.00.06

	[DESCRIPTION]

The description field is where you will elaborate on your question or product problem. Please include as much detail as possible, including any error or information messages that are displayed.

[TOP]

 

 

 

 

 

 

 

 

 

 

 

 

 

Maintenance Contracts


We hope that you will be pleased with the service provided during your product evaluation period and that you will want to continue to have access to Shaffer Solutions' technical services.

Our Premium Service plan is the best value for software maintenance. Available for a low annual fee, the plan includes software upgrades and toll-free telephone support service.

To purchase an annual maintenance contract for your product, please contact our Maintenance Services Dept. Within the United States call 1-800-647-5963. Outside the U.S., call 1-256-890-0077 or Email sales@ssc-corp.com

[TOP]

 

 

 

 

 

 

 

 

 

 

 

Per Call Support

For those who may not be ready to commit to a yearly contract, SSC provides a per-call support service.  Rates are $175.00 (US) / HR, 1 hour minimum.

To purchase per-call support session for  your product, please contact our Maintenance Services Dept. Within the United States call 1-800-647-5963. Outside the U.S., call 1-256-890-0077.

[TOP]